Terms of Service

These Terms of Service ("Terms") govern access to and use of the OperaCore business operations platform at operacore.app, including any related mobile or web applications (collectively, the "Service"), operated by the individual identified above. By creating an account, accessing, or using the Service, you ("Customer," "you," or "your") agree to be bound by these Terms. If you are entering into these Terms on behalf of a business, you represent that you have authority to bind that business, and "you" refers to that business.

If you do not agree to these Terms, do not access or use the Service.

1. The Service

OperaCore is a business operations platform that provides tools for managing jobs, clients, invoices, employees, an AI assistant, and related workflow automations, primarily for contractor and trade service businesses. Features, integrations, and pricing tiers may change over time as described in Section 11.

2. Accounts and Eligibility

• You must be at least 18 years old and able to form a binding contract to use the Service.
• You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account, including activity by employees or team members you invite.
• You agree to provide accurate account and billing information and to keep it up to date.
• You are responsible for the accounts of any employees, managers, or other users you invite to your workspace, and for ensuring they comply with these Terms.
• You must notify us promptly of any unauthorized use of your account.

3. Subscription, Billing, and Cancellation

3.1 Subscription Plans

The Service is offered on a subscription basis across multiple pricing tiers, billed monthly or annually as selected at signup. Current pricing is listed at operacore.app. We may introduce new tiers or change pricing for future billing periods with notice as described in Section 11.

3.2 Payment Processing

All payments are processed by Stripe, Inc. By subscribing, you authorize us (via Stripe) to charge your chosen payment method on a recurring basis for the applicable subscription fee until you cancel. We do not store your full payment card details — Stripe handles that directly.

3.3 Auto-Renewal

Subscriptions automatically renew at the end of each billing period unless canceled before the renewal date. We will provide notice before any renewal that includes a price increase, consistent with applicable law. You can view your next billing date at any time in Settings.

3.4 Cancellation

You may cancel your subscription at any time from within your account settings. Cancellation takes effect at the end of your current billing period; we do not provide prorated refunds for partial billing periods except where required by law. Canceling is designed to take no more steps than subscribing did.

3.5 Free Trials and Promotions

If we offer a free trial or promotional rate, it will convert to a paid subscription at the standard rate at the end of the promotional period unless you cancel before it ends. Terms of any specific promotion will be disclosed at the time it is offered.

3.6 Failed Payments

If a payment fails, we may retry the charge, suspend access to the Service, or both, until payment is resolved. Repeated failed payments may result in account suspension or termination.

4. Your Data and Content

4.1 Ownership

You retain all ownership rights to the business data, client information, files, and content you upload or enter into the Service ("Customer Data"). We do not claim ownership of Customer Data.

4.2 License to Us

You grant us a limited, non-exclusive license to access, store, process, and display Customer Data solely as necessary to provide, maintain, and improve the Service, including through the third-party subprocessors described in our Privacy Policy.

4.3 Your Responsibility for Third-Party Data

If you input personal information about your own clients, employees, or other third parties into the Service, you represent that you have the legal right to do so and that you are responsible for complying with any applicable privacy or data protection laws with respect to that data as the data controller. OperaCore acts as a data processor with respect to that third-party data on your behalf.

4.4 Data Accuracy

You are solely responsible for the accuracy of the data you enter, including quotes, invoices, job costs, and client communications generated or sent through the Service.

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation.
• Upload or transmit any content that infringes another party's intellectual property or privacy rights.
• Attempt to gain unauthorized access to any part of the Service, other accounts, or underlying systems.
• Interfere with or disrupt the integrity or performance of the Service, including through excessive automated requests.
• Use the Service to send unsolicited communications, spam, or malicious content to clients or third parties.
• Reverse engineer, decompile, or attempt to extract the source code of the Service, except where applicable law expressly permits it.
• Use the AI assistant or related features to generate content that is fraudulent, deceptive, or intended to harm another party.

We reserve the right to suspend or terminate accounts that violate this section, with or without notice, depending on severity.

6. AI Features

The Service includes AI-powered features (including an AI assistant, AI-generated quotes, and document classification) powered in part by Anthropic's Claude API. AI-generated output may contain errors, omissions, or inaccuracies. You are solely responsible for reviewing any AI-generated content — including quotes, communications, or business insights — before relying on it for business, financial, or client-facing decisions. We do not guarantee the accuracy, completeness, or suitability of AI-generated output for any particular purpose.

7. Third-Party Integrations

The Service may allow you to connect third-party accounts (such as Google or Slack). Your use of those third-party services is governed by their own terms and privacy policies, not ours. We are not responsible for the availability, accuracy, or conduct of third-party services, and we are not liable for any loss or damage arising from your use of them.

8. Service Availability

We aim to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to maintenance, updates, or factors outside our control, including outages of third-party providers we depend on (such as our hosting, database, or payment providers). We are not liable for any loss resulting from Service downtime.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT AI-GENERATED OUTPUT WILL BE ACCURATE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL OPERACORE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100 USD).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

11. Changes to the Service and These Terms

We may modify, update, or discontinue features of the Service at any time. We may also update these Terms from time to time. If we make material changes, we will provide notice via email or an in-app notice at least [14/30] days before the changes take effect, except for changes required by law or that do not materially reduce your rights, which may take effect immediately. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

12. Termination

You may stop using the Service and cancel your subscription at any time as described in Section 3.4. We may suspend or terminate your access to the Service, with or without notice, if you violate these Terms, fail to pay applicable fees, or if we discontinue the Service. Upon termination, your right to use the Service ends immediately. Sections that by their nature should survive termination (including Sections 4, 9, 10, 13, and 14) will survive.

13. Dispute Resolution and Arbitration

13.1 Agreement to Arbitrate

You and OperaCore agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved through binding individual arbitration, rather than in court, except as set forth below. This agreement to arbitrate is intended to be interpreted broadly.

13.2 Opt-Out

You may opt out of this arbitration agreement by sending written notice to [SUPPORT EMAIL] within 30 days of first accepting these Terms. Your notice must include your name, account email, and a clear statement that you wish to opt out of arbitration.

13.3 Class Action Waiver

You and OperaCore agree that any arbitration or proceeding will be conducted only on an individual basis and not as a class, collective, or representative action. Neither party may bring a claim as a plaintiff or class member in any purported class or representative proceeding.

13.4 Exceptions

Either party may bring an individual action in small claims court for disputes within that court's jurisdiction. Either party may also seek injunctive or other equitable relief in court to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights.

13.5 Arbitration Rules

Arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect, and will take place in [Colorado] or another mutually agreed location, or may be conducted remotely by agreement of the parties.

14. Governing Law

These Terms are governed by the laws of the State of Colorado, without regard to its conflict of law principles, except to the extent governed by the Federal Arbitration Act with respect to Section 13.

15. General Provisions

• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and OperaCore regarding the Service.
• Severability: If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect.
• No Waiver: Our failure to enforce any right or provision will not be considered a waiver of that right.
• Assignment: You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Independent Contractors: Nothing in these Terms creates a partnership, joint venture, or agency relationship between you and OperaCore.

16. Contact Us

Questions about these Terms? Contact us at:

Email: [SUPPORT EMAIL]

Provided by: [YOUR FULL LEGAL NAME]